Returns & Exchanges
MAD! BRANDS -
RETURNS & EXCHANGES
MAD! BRANDS produces many of our products in limited runs. This helps us maintain quality, reduce excess inventory, and keep our releases special.
Because of our limited-run approach, our return policy is intentionally straightforward.
Eligible Returns — Store Credit Only
Eligible unworn apparel may be returned for store credit only within 14 days of delivery.
To qualify:
- Return request must be emailed to us within 14 days of the delivery date.
- Item must be unworn, unwashed, unaltered, and in original condition.
- Original tags must still be attached.
- Item must be returned in its original packaging when reasonably possible.
- Customer is responsible for return shipping costs.
- Original outbound shipping charges are not refundable.
- Returned merchandise must pass inspection before store credit is issued.
- Store credit is issued for the eligible merchandise value only and does not expire for 12 months.
- We cannot accept returns showing signs of wear, washing, alteration, deodorant, sunscreen, dirt, stains, odors, or other use.
Final Sale Items
Some MAD! products are final sale and are not eligible for return or exchange.
Final sale products will be clearly identified as “FINAL SALE” on the product page before purchase.
Final sale items include:
- Sale or clearance items
- Limited-drop or designated final-sale products
- Team Takeover apparel
- Custom or personalized team apparel
- Other products specifically identified as FINAL SALE at the time of purchase
Please review product information and our size guide carefully before ordering.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or we sent you the wrong item, we will make it right.
Please contact us within 7 days of delivery at service@wearmad.com and include:
- Your order number
- A description of the issue
- Photos of the item and the issue
If the issue is confirmed to be a manufacturing defect, shipping damage, or an error on our part, MAD! BRANDS will determine the appropriate resolution, which may include a replacement or refund. Fit, color preference, and change of mind are not defects.
How to Request a Return
Email service@wearmad.com within 14 days of delivery.
Please include your:
- Order number
- Item(s) you wish to return
- Reason for the return
Do not send merchandise back without receiving return instructions from MAD! BRANDS first. Unauthorized returns may not be accepted.
Questions Before You Order?
We're happy to help with sizing or product questions before you purchase.
A quick size question is always easier than a return. Contact us at service@wearmad.com
MAD! BRANDS appreciates your support of our limited-run approach.